Обр
азование:  

2000 - 2003, Сollege of Humanitarian Sciences, major&# 58; English Language Teacher Дополнит
ель ное
обр азование:  

2004 - 2007 , Russian Social State University , major &# 58; Linguist

November,

2008 - September, 2011&# 58; Front Desk at � ? Grand Hotel Polyana � ?, Krasnaya Polyana, Sochi, Russia

Duties and responsibilities&# 58;

- Greeted , registration and assigned rooms to guests

- Answered telephonic and in -person queries related to hotel services and resolved any issues

- Processed guests check ins and outs

- Handled payments through cash or credit cards

- Registration the foreign guests in Migration center ;

October,

2011 - May, 2015&# 58; Tour Guide cum Hotel Representative at Destination Management Company � ? Alpha Tours - Natalie Tours � ?, Dubai, United Arab Emirates

Duties and responsibilities&# 58;

- made presentations to promote company �? ?s excursions and tours services;

- services in-house Guests by regular visits when in hotels to provide information about country, assist with requirements and sold tours and excursion as added value leisure experience;

- performed as Tour Guide in various city in Abu Dhabi, Dubai and Fujairah providing knowledge and experience of the local heritage to the Tourists

June,

2015 - February, 2016&# 58; Excursions and Tours Manager at Destination Management Company � ? Voyage Tours - Biblio Globus � ?, Dubai, United Arab Emirates

Duties and responsibilities&# 58;

- organized all inbound activities (excursions, reservations of restaurants, tickets);

- managed complete Inbound Operation (acted as Department Head);

- created new excursions packages that had generated end Clients ( Tourists) interest followed by fair revenue;

- maintained professional business relationships with local suppliers and vendors

- provided full customer service care

Active, assertive, committed, frank and friendly and well-organized team-player